APPOINTMENTS

How do I schedule a dental appointment?

All you have to do is call to speak to one of our really nice representatives at 904-240-4049 and they will assist you in getting your appointment scheduled. If the computer is more convenient, you can request and appointment through our online website form. It’s that easy!

How long does it take to get an appointment?

Our goal is to provide the most convenient appointment time for you and your family.  The length of wait-time for an appointment may vary based on your choice of provider, appointment type, and your desired day or time of appointment. Emergency and walk-in appointments are accepted during normal business hours, with emergency patients as the priority. The wait times associated with these types

What if I have a dental emergency?

For emergencies during regular office hours, we can typically have you seen in our office the same or next business day. Normandy Dentistry also provides emergency answering services 24 hours a day, 365 days a year. If you experience an emergency situation (pain, bleeding or swelling), call Normandy Dentistry at 904-240-4049 and one of our representatives will assist you.

What if I need to reschedule a dental appointment?

Please call Normandy Dentistry as soon as your plans change to reschedule your dental appointment. Please remember that this time was reserved especially for you and if you cannot make it please let us know so that another patient may have the chance to receive necessary care.

OFFICE VISITS

What can I expect at my first dental visit?

During your first visit to our office, you will receive a thorough dental examination that includes X-Rays and comprehensive risk assessments. Your dentist will develop a Personal Dental Care Plan based upon your immediate needs, current dental health, and long-term oral health goals. This individual plan will include recommendations for cleanings, restorations and preventive treatments. Most patients will receive a cleaning at their first visit, based on the assessment and recommendation from your dentist.

Can I get major dental work done right away?

Yes! Our first priority is to diagnose and treat any urgent conditions that pose an immediate threat to your oral health. Our next priority is prevention, which means controlling the disease process, promoting wellness, and helping you maintain good overall oral health. This is important to make sure that any major restorative work is successful in the long term.

PATIENT ACCOUNTS

Why did I get a bill from you? My insurance will pay for my services.

All accounts with a balance owing are billed monthly. We bill insurance carriers as a courtesy to our patients; however, the patient is financially responsible for all balances due.

I paid my comprehensive orthodontics co-payment in full and now my insurance coverage has terminated and I am still in braces, what is going to happen?

The co-payment is a contracted dollar that becomes void when the contract is terminated. A pro rate will be done to determine the amount of the contracted copay not used and that will be credited to the account. The remaining months of treatment will be charged to the account based on Normandy Dentistry’s filed fees.

GENERAL INFORMATION

Who do I call if I need more information?

If you have a question about scheduling or receiving treatment, contact us at 904-240-4049 and a friendly representative will be happy to talk with you!

What are you hours?

Hours of Operation:

Monday – Friday: 7 a.m. to 7 p.m.

Do you have an unanswered question for your dentists and dental team at Normandy Dentistry in Jacksonville, FL? Submit your questions through our online website contact form today!